Terms & Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please include a copy of the order and reason for return with your product.

There are certain situations where only partial refunds are granted (if applicable)

• Packaging with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@essential-thyme.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Damaged or faulty products (if applicable)

In the unlikely event that your order is received damaged or is faulty, we will provide a full refund for the unwanted or damaged items. Photographic evidence maybe requested in order to complete the claim and your refund will be processed when the goods have been received at our depot.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a high value order, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and we will only refund you once we have received them.

To return your product, please complete email us at info@essential-thyme.co.uk 

Incorrect details provided:

Please make sure you provide us with the correct postal address including postcode, we take no responsibility for incorrect postal address give by the customer.

Payment:

We accept payment via debit or credit card using our online provider Square up.